Frequently Asked Questions

Everything you need to know about shopping with Cliff & Pebble.

What is your standard shipping policy?

We offer free standard shipping on all orders over $50 within the contiguous United States. Most orders are processed within 1-2 business days and typically arrive within 3-7 business days.

How do I initiate a return or exchange?

We offer a 30-day return window for most items in original, unused condition. To start a return, please visit our online Return Portal with your order number and zip code.

Do you offer price matching?

Yes, we strive to offer the most competitive prices. If you find a lower price from an authorized dealer for the exact same item, please contact our support team to request a price match.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital wallets like PayPal, Apple Pay, and Google Pay.

How can I track my order status?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery's progress.

Are your products covered by a warranty?

All products sold by Cliff & Pebble are 100% authentic and come with the full manufacturer's warranty. Specific warranty durations vary by brand and product category.